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How 5jeta Handles Your Personal Information

When you open an account and deposit through bKash, Nagad, or Rocket, we collect only what we need to run your account safely.

Account data kept securebKash, Nagad, Rocket payment data protectedYour rights clearly statedContact path always open
5jeta How 5jeta Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use SSL encryption across the entire site so data moving between your device and our servers stays private. Your bKash, Nagad, or Rocket wallet number is never stored in plain text — it is masked after the transaction is verified. Account passwords are hashed, not readable by our staff. If we detect a login from an unusual device or location, an OTP is sent to your registered mobile number before access is granted.

SSL Encryption

All data transferred between your browser or mobile app and our servers is encrypted end-to-end, including your payment method details and account credentials.

Wallet Data Masking

Once a bKash, Nagad, or Rocket transaction is confirmed, the full wallet number is masked in our records. Only partial digits remain visible in your transaction history.

OTP Login Protection

If your account is accessed from an unrecognised device, an OTP is sent to your registered mobile number. The session cannot proceed without that verification step.

Data Retention Policy

We keep your account data only as long as required by applicable law in your region. You may request a copy or deletion through the Account Settings page or via support.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to review, correct, or delete the data we hold on your account, our support team handles privacy requests directly. Use any of the channels below. We aim to respond to data-related requests within a reasonable period — the exact timeline depends on the complexity of your request and applicable rules in your eligible region.

Email Support Send your privacy request or data query to our support email. Include your registered mobile number so we can locate your account quickly.
Live Chat Open the live chat widget from any page. Describe your privacy concern and our team will log a formal data request on your behalf.
Account Help Centre Log in and navigate to Account Settings to submit a data access or deletion request directly, without contacting support separately.

Common Privacy Questions from Account Holders

Below are the questions we hear most about data, cookies, and account privacy. If yours is not here, contact support directly and we will respond with a clear answer.

We collect your name, email, registered mobile number, and the wallet details you use — bKash, Nagad, or Rocket. Device and session data is also logged for security purposes.

No. After your deposit or withdrawal is confirmed, the full wallet number is masked. Only partial digits appear in your account's transaction history for reference.

Yes. Log in, go to Account Settings, and submit a data access request. Alternatively, contact support via email or live chat with your registered mobile number.

Cookies keep you logged in and remember your session preferences. You can adjust or clear cookies through your browser settings at any time without losing your account data.

We share data only with payment processors — bKash, Nagad, Rocket — strictly to complete your transactions. We do not sell your data to external marketing or advertising parties.

Contact our support team via live chat or email, or use the Account Settings page to submit a deletion request. We retain only what applicable law in your eligible region requires.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.